Refund Policy

At Vandana Fashion Exclusive, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, please review our refund policy below to understand our procedures and conditions.

1. Eligibility for Refunds

  • Return Period: To be eligible for a refund, items must be returned within 7 days of receipt. After this period, we may not be able to offer a refund.
  • Condition of Items: Items must be returned in their original condition, unused, and with all tags and packaging intact. We cannot accept items that have been worn, washed, or altered.
  • Refund will be credited to your original payment method within 4-5 business days.
  • Replacement orders will be delivered within 3-5 business days.

2. Non-Refundable Items

Certain items are not eligible for refunds, including:

  • Sale Items: Items purchased on sale or with discounts may be ineligible for a refund.
  • Custom Orders: Personalized or custom-made items are non-refundable unless there is a defect or error on our part.

3. How to Request a Refund

  • Initiate a Return: To initiate a return, please contact our customer service team at vandanafashionexclusive@gmail.com or +91-9429691406 within 7 days of receiving your order. Provide your order number and details about the item(s) you wish to return.
  • Return Authorization: Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning your item. Please ensure you follow these instructions carefully to avoid delays in processing your refund.

4. Return Shipping

  • Customer Responsibility: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect or defective items).
  • Shipping Method: We recommend using a trackable shipping method and keeping the receipt as proof of shipment.vandanabanaras.com is not responsible for items lost or damaged during return shipping.

5. Processing Refunds

  • Inspection: Once we receive your returned item, it will be inspected to ensure it meets our refund criteria. Orders can be returned within 7 days of receiving
  • Refund Method: Refunds will be issued to the original payment method. Please allow additional time for your bank or credit card provider to process the refund.

6. Exchanges

  • Process: If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the replacement item. Return shipping costs for exchanges are the responsibility of the customer.

7. Contact Us

For any questions or assistance regarding our refund policy, please contact our customer service team at vandanafashionexclusive@gmail.com or +91-9429691406. We are here to help and ensure you have a positive shopping experience.